Help / FAQ

Payments

What payment methods do you accept?

We accept the following payment methods: PayPal, Visa, MasterCard, Maestro, Visa Electron, Giropay and bank transfers.

Orders

Can I order items that are ‘Out of Stock’?

Unfortunately you can't buy products that are out of stock. We do provide the service to notify you when the item you are interested in is back in stock. Just click on the link next to the product ‘’notify me when item is back in stock’’ and leave your email address behind. We will immediately send you a notification when the item is back in stock.

What should I do if I have problems placing my order?

If you have any problems placing your order, please email us at support@kingsroadmerch.eu or give us a call on +49(0) 231-496694-0. Our customer service team will be more than happy to help you out.

Can I change my order after I have placed it?

If you have placed an order and haven’t completed checkout, you can delete the item out of your shopping cart by simply clicking on the box next to the item. Your shopping cart will automatically be updated.

Can I cancel my order after it has been submitted?

If you have completed your checkout and wish to cancel your order, please email us at support@kingsroadmerch.eu or give us a call on +49(0) 231-496694-0. Please note that you can only cancel an order prior to it being shipped.

Why didn’t I receive an email confirming my order?

Some email accounts like Hotmail, Yahoo and AOL cause email messages from unknown senders to go to the spam folder. Please check your spam folder to see if it ended up there. If the email didn’t end up in your spam folder, there might be a chance you accidently entered your email address wrongly when you registered with us. Please get in touch with our customer service at support@kingsroadmerch.eu or give us a call on +49(0)231-496694-0 if you would like to have this email send to you again.

Shipping

Where do you ship from?

All our orders will be shipped from our warehouse based in Germany.

Do you ship to my country?

We ship to Europe, UK, North America and several other countries as well. If your country appears in the country dropdown list then we are able to ship to your address.

What are your shipping rates?

You can find all our shipping rates here

How long will it take for my order to arrive?

Once your payment has been processed, most orders are shipped within 1-2 working days. Once your order has been shipped, it takes 1-2 days to be delivered within Germany, about 1 week to be delivered to other European countries and approximate 3 weeks for all countries outside of Europe.

How will I know when my order ships?

Once your order has been shipped from our warehouse an automated email is sent to your email address.

I’m not at home during the day. How can I get the items I have ordered?

We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbor who you know is in during the daytime.

What do I do if the goods I ordered haven't arrived?

Please check if you got a note from the mailman. There might be a chance you were not home when your items were delivered. In some cases they will leave your package at your neighbor’s house.
A second option would be to check your local post office. They might be holding it for you.
If both options didn’t work out, please get in touch with our customer service at support@kingsroadmerch.eu or give us a call on +49(0) 231-496694-0. Our team will be more than happy to help you track the order down.

What should I do if some item of my order is missing?

There can be a couple of reasons why you may receive your order with some items missing. The usual reason is that one of the items you ordered was unavailable and so we have refunded you for that item. If you discover that your goods are missing please contact our customer services team and explain the situation.

What should I do if you've sent me the wrong goods?

If you find that we've sent you the wrong goods you should fill out the returns form on the back of your delivery note and return the forms and goods to us so that we can exchange it for the correct item for you. If you've lost your original delivery note you can print off a downloadable returns form. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.

What should I do if my goods were damaged in transit?

We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you believe your goods have arrived damaged please contact our customer services team and they'll help sort you out.

Miscellaneous

Is ordering from you on the Internet safe and secure?

Our shop system is SSL certificated, which means it’s perfectly safe to order from our store.

What is my username and password for the site?

If you are already a registered user on our webpage, please use the function “Forgot your password” on the login page. An automatic email will be send to your email address with a new password.

How do I get you to stop emailing me your newsletter?

All you have to do is to click on the link at the bottom of one of the newsletters you receive from us and our system will remove you from all future emails.

How do I use discount codes & gift cards?

If you want to enter a discount code and/or a gift card code, please click on the items link in your shopping cart. After clicking, you will see a section on that page where you will be able to enter your discount code and/or gift card code.

Do you offer wholesale prices to shops and other businesses?

Yes, we do! Please contact wholesale@kingsroadmerch.eu for any further information.

Do you have a store?

No, unfortunately we don’t. We do have a booth at several summer festivals where you can buy our products. Please check our website for updates on what festivals we will be attending.